Shipping policy
# Shipping Policy
**Effective date: October 18, 2026**
The following delivery terms apply to orders submitted through nordelane at https://nordelane.shop.
## Where We Deliver
nordelane serves the United States, the United Kingdom, and other locations offered in the checkout destination list. If the checkout cannot accept a particular address, delivery to that address is not currently available. Product or carrier restrictions can also prevent service to certain remote locations or address types.
## Fulfillment Before Dispatch
We generally prepare an order for shipment within 2-3 business days after successful payment authorization. For this policy, business days are Monday through Friday and exclude public holidays. An order submitted during a weekend or holiday starts processing on the following business day.
Address, inventory, or payment questions may require us to contact the customer. Processing can remain on hold until the required information is verified.
## Transit Estimate
Standard transportation is estimated to take **20-45 calendar days after the parcel is dispatched**. This period does not include the 2-3-business-day processing time. The complete delivery timeline therefore consists of both stages.
An estimate is not a guaranteed arrival date. Weather, customs review, public holidays, high carrier volume, remote destinations, transportation interruptions, or incomplete address details may extend the journey. When a delay occurs, we will provide reasonable support and available carrier information.
## Delivery Prices
- Standard delivery is free when the order subtotal, after discounts, is **more than US$30** or the corresponding amount shown in another checkout currency.
- If the discounted subtotal is US$30 or less, the applicable standard delivery charge appears before the order is placed.
- An optional upgraded service, when offered, will display its separate price during checkout.
## Tax, Customs, and Import Charges
For destinations accepted at checkout, nordelane covers applicable tax and import-duty charges connected with delivery. The checkout amount is intended to be the full amount payable for the products and chosen delivery service. A customer should not receive a separate request for tax, duty, or an import fee when the shipment arrives.
If a customs authority or carrier unexpectedly asks for payment, contact stevelacockeyr@outlook.com before paying whenever possible. Include the order number and an image or copy of the notice so we can investigate and explain the next step. Do not disregard a time-sensitive carrier or customs communication.
## Obtaining Tracking
Tracking is available when the shipping service supports it. Email stevelacockeyr@outlook.com with the order number and the checkout email address to request the tracking number or a shipment update. The first scan may take several days to display, and international parcels can have gaps between carrier updates.
## Correcting a Delivery Address
Customers should confirm the recipient and address before payment. If something is incorrect, email us immediately. We will make reasonable efforts to apply a correction before dispatch but cannot promise that a change will be possible after fulfillment begins.
When a customer-provided address causes delay or failed delivery, we will assist with reasonable carrier recovery efforts, but responsibility may be limited to the extent allowed by law.
## Delays and Missing Movement
Contact us if tracking has remained unchanged for an unusual period or the package has not arrived by the end of the 45-day transit estimate. We will request information from the carrier and communicate the result. Nothing in this policy removes a cancellation or refund remedy required by applicable consumer law.
## Parcels Lost in Transit
If the carrier declares the shipment lost, or available evidence reasonably shows that it was lost before delivery, email stevelacockeyr@outlook.com. We will reship the order without an additional product or delivery charge. When a replacement cannot be supplied, or the law requires another remedy, we will offer a refund to the original payment method.
For tracking marked "delivered" when no parcel can be found, check the stated delivery location, mailbox or safe place, other household members, neighbors, building staff, and any carrier notice. Then notify us promptly so we can start an inquiry. The carrier may require supporting information from the recipient.
## Damage, Missing Contents, or Wrong Items
Please examine the parcel after receipt. Report damage, missing contents, or an incorrect product to stevelacockeyr@outlook.com as soon as possible. Send the order number and photographs of the product, packaging, and label where relevant. We will provide an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Multiple Parcels
Products from one order may be dispatched separately and arrive on different dates. Each parcel may have its own tracking number. nordelane will not add a delivery charge merely because it chose to divide an order into multiple packages.
## Shipping Assistance
**nordelane, operated by RAUL RENE LLC**
Email: stevelacockeyr@outlook.com
Website: https://nordelane.shop
Business correspondence address: 880 CACHE CREEK DR, JACKSON, WY 83001, United States