nordelane

We normally need 2-3 business days to prepare an order. Standard transit is then estimated at 20-45 calendar days after dispatch. These are separate stages, and carrier, weather, customs, holiday, or remote-area conditions can sometimes extend the estimate.

Send your order number and checkout email address to stevelacockeyr@outlook.com. We will provide available tracking details. A new shipment may take several days to show its first carrier scan, and international tracking can update intermittently.

An eligible product can be returned free of charge when the request is submitted within 30 days after delivery. Email stevelacockeyr@outlook.com before mailing anything. After approval, we will provide instructions and a prepaid label when a physical return is required. Once an approved refund is issued, it normally reaches the original payment account within 3-7 business days.

Contact stevelacockeyr@outlook.com and include the order number. For damage, missing contents, or a wrong product, attach clear photographs of the item and packaging. When a parcel is confirmed or reasonably determined to be lost before delivery, nordelane will reship it at no additional cost. If replacement is unavailable or applicable law requires a refund, we will refund the original payment method.